Reference

How sambltoto Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you use sambltoto, how we use it, and what rights you hold over it — whether you're accessing your account from Depok or anywhere else in Indonesia where access is permitted under local…

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData access requestsRetention policy
sambltoto How sambltoto Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Open the live chat widget from your account dashboard to raise a privacy concern directly. Our team reviews data-related queries and responds within the same session where possible.

Email Data Requests

Send a formal data access or deletion request to our support email. Include your registered account email and the nature of your request so we can process it accurately and without delay.

Account Help Centre

The Help Centre inside your account settings holds a dedicated Privacy section. From there you can review your stored data preferences, manage cookie consent, and find the data request form.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Data Storage

All account data — including your linked DANA, OVO, or GoPay wallet identifiers — is stored using SSL encryption. Access to stored records is restricted to authorised personnel only.

Cookie Controls

We use session cookies to keep your login active and preference cookies to remember your language and wallet choice. You can adjust or withdraw cookie consent at any time from your account settings.

Data Retention Period

We retain your account data for as long as your account remains active and for a period after closure as required by applicable regulations. Once that period passes, we delete or anonymise your records.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you or ask us to correct inaccurate details. Submit your request via the Help Centre or support email and we will respond in line with applicable data law.

Common Questions About Your Privacy

These are the privacy questions we hear most from account holders. If your question isn't covered here, reach us through live chat or the support email listed above.

We collect your name, email, phone number, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data are also recorded for security purposes.

Wallet data is shared only with the relevant payment processor — DANA, OVO, or GoPay — and only the details needed to complete your transaction. We do not pass wallet data to marketing partners.

Send a request to our support email with your registered account email and a note that you want a data access copy. We will acknowledge your request and process it according to applicable local law.

Yes. You can submit a deletion request through the Help Centre or via our support email. Deletion is carried out after your account is closed and any legally required retention period has passed.

We use session cookies to maintain your login and preference cookies to store your wallet choice and display settings. You can manage or withdraw cookie consent any time inside your account settings.

Yes. The same policy applies whether you access via mobile browser, Android, or iOS. Data collection and your rights remain identical regardless of the device you use to reach your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.